faq

Frequently Asked Questions

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How to book?

You can reserve on our website or calling our reservation office.

The payment will be made on spot before the beginning of the game. You will receive a mail confirmation with the reservation details.

The team must show up at the agreed time . The lack of observance of this rule seriously compromises our organization and therefore, in case of delays we will be forced to cancel your game. No refund will be given.

You can cancel without penalty up to 48 hours before the appointed time of the game.

For group reservations, companies, team building or every other requirement, we kindly ask you to contact our reservation office at the following contacts:

info@phobos-group.com
Mobile: +39 344 114 8893

About the game

Opening days: every day from 16pm to 2 am

For larger groups, it’s possible to arrange multiple challenges dividing the group into two or more teams.

Missing the starting time severely prejudices our organization and therefore, in case of delay over 10 minutes, we will be forced to cancel your game. No refund will be given

You will be constantly monitored by a game master that will control your every move helping the players if necessary. In case of panic attacks or other problems you can exit the game at any time.

The management reserves its right to suspend the game at any time in case of danger or lack of respect for the rules by one or more players. In this event, the game session will be ended and not refunded.

We recommend the attendance to people over 14 and to non impressionable audience.

All our rooms are completely wheelchair accessible . We suggest the presence of a helper.

Smoking is forbidden inside both building and rooms . Cameras and mobiles are not allowed.

How many players per team?

ESCAPE ROOM
Every team can be composed by a minimum of 2 to a maximum of 8 players

EXPERIENCE
Every team can be composed by a minimum of 1 to a maximum of 10 players

How much will it cost to play at Phobos?

Official prices:
2 Players = € 100,00
3 Players = € 100,00
4 Players = € 100,00
5 Players = € 115,00
6 Players = € 130,00
7 Players = € 145,00
8 Players = € 160,00

Starting from today you can choose between these options too:

EXTRA TIME

This option will allow you to add 15 minutes extra time to your experience, otherwise the session will end after 60 minutes as usual.

By adding this service you’ll have the chance to complete the session… or at least to try!!! Price € 30 per session.

DIFFICULTY LEVEL

In our escape rooms you have 3 free helps to use at your pleasure during the game.

This option will allow you to have maximum 5 helps. You’ll have the chance to complete the mission more easily or at least to try!! Price € 30 per session.

PHOBOS PHOTO EXPERIENCE

We can take the 3 most interesting and funny pictures of your experience inside our escape rooms. These images will be taken by our video cameras and you will be able to print them or to share them on your social networks!!

We need at least 3 days to prepare the material and send it to your email address.

You can find some samples on our Facebook page. Price € 25 per session.

PHOBOS VIDEO EXPERIENCE

We can shoot a 3 minutes long video with the highlights of your experience inside our escape rooms

We will need at least 3 days to cut the the video and send it to your email address.

You can find a sample on our Facebook page. Price € 50 per session.

Is it possible to cancel a reservation?

It’s possible to cancel a reservation without penalties within 48 hours before the game. After this deadline the reservation cannot be refunded.

Is it possible to bring the mobile inside the rooms?

Inside the premises and in the rooms is forbidden to smoke, the use of the cameras and of the mobile

Are the rooms accessible to all?

Our rooms are completely accessible to disabled people. However we suggest the present of a companion during the game We suggest the participation to people over 14 and not easily impressionable.